Support
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Scheduled Maintenance
Scheduled Maintenance Calendar
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Maintenance Calendar
We perform regular maintenance and updates to our services. Details of major updates are published 14 days in advance and a full schedule of maintenance windows is available annually. more »
Telephone Support
All numbers are only available in the location indicated and are free of charge.
Telephone support is provided 24x7 for all services and should be used for all urgent requests.
| Location | Number |
|---|---|
| Australia | 1 800 886 294 |
| Europe | 00800 SAVVIS HD (00800 7288 4743) |
| Hong Kong | 2724 8381 |
| Japan | 0120-002526 |
| Singapore | 6768 8055 |
| United States | 1 888 NET OPS1 1 888 638 6771 |
WAM!NET Technical Support Request
Technical support for our services is available to our customers and their third party users 24 hours a day, seven days a week, at no additional cost. However, users of Hosted WAM!NET® Internet Gateway(SM) and WAM!NET® Content Submission Portal(SM) Services must contact the subscribing organization for technical support.
Our technical support organization will answer your technical questions regarding the use of our services and help trouble shoot any service issues you report. A technical support request is recorded as a support case once sufficient identifying information has been supplied by the submitter with progress reported against the case until it is closed. When a service issue is determined to be a software bug, it will be recorded in our software bugs database and assessed for resolution in a future release of the impacted service(s).
For urgent technical support requests please use the telephone numbers shown on the right. Other technical support requests can be made via email using the form below. Please be ready to supply your Resource ID, a return phone number and as much specific information as possible about the problem.
Standard response time via email is 24 hours. For more urgent requests please contact us using one of the telephone numbers shown on the right.
Fields in bold and marked with a "*" are required.